All items are dispatched in perfect condition. We will replace or refund any item(s) that arrive damaged. Buyer MUST email us at info@3tpromotions.com within 24hrs of receipt of goods outlining full details of defect/damage. All item(s) and packaging must be returned to 3t within 7 days in order for refund/replacement to be dealt with. 3t promotions will only refund purchase price unless otherwise stated (subject to circumstances).